Your Data Is Protected by Triple Layer DefenseSM

All your information is stored using the highest level of encryption from our Triple Layer DefenseSM system. Our system has been independently verified and is continuously audited to ensure our high standards of security.

This means your information is encrypted in transit, in use and at rest.

Additionally, your stored data is...

  • Encrypted at the system level in the cloud
  • Encrypted within your unique account

Be sure to take advantage of all your account features and keep your information up-to-date in your Online Identity VaultTM.

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844-428-4888

Your Data Is Protected by Triple Layer DefenseSM

All your information is stored using the highest level of encryption from our Triple Layer DefenseSM system. Our system has been independently verified and is continuously audited to ensure our high standards of security.

This means your information is encrypted in transit, in use and at rest.

Additionally, your stored data is...

  • Encrypted at the system level in the cloud
  • Encrypted within your unique account

Be sure to take advantage of all your account features and keep your information up-to-date in your Online Identity VaultTM.

Close

Protect Your Identity Today

Enjoy Peace of Mind Every Day

Get Started!

What You Need to Know

Your personally identifiable information is shared in so many ways, from swiping your credit card at a gas station to purchasing a book online. As you pass your information along to merchants, you could also be sharing it with identity thieves. Instead of taking chances, take action to help protect your identity with EZShield Identity Protection for M&T Bank.

How EZShield Protects You

  • You can get the identity protection services of your choice.
  • Monitoring of your credit report–additional monitoring available with Plus and Extended packages.
  • You will receive alerts any time there are changes to your monitored information.

Choose the Best Package for You

Basic

This Package Includes:

Identity Restoration Pro

Keeping your identity safe requires constant awareness and protection. ID Restoration Pro gives you the tools you need to properly secure your information, and restore your identity in the event of an identity crime.

Credit Monitoring (1-Bureau)

Identity thieves can use your information to make fraudulent charges and open new lines of credit. Credit Monitoring will alert you of any changes to your credit file so you can discover identity crime quicker.

$1.99/mo

Enroll Now!

Plus

This Package Includes:

Identity Restoration Pro

Keeping your identity safe requires constant awareness and protection. ID Restoration Pro gives you the tools you need to properly secure your information, and restore your identity in the event of an identity crime.

Credit Monitoring (1-Bureau)

Identity thieves can use your information to make fraudulent charges and open new lines of credit. Credit Monitoring will alert you of any changes to your credit file so you can discover identity crime quicker.

Internet Monitoring

The Dark Web is home to thousands of illegal websites that criminals use to buy and sell stolen information. Internet Monitoring will scan these sites daily for your personal information, and alert you if it's been traded.

$3.99/mo

Enroll Now!

Extended

This Package Includes:

Identity Restoration Pro

Keeping your identity safe requires constant awareness and protection. ID Restoration Pro gives you the tools you need to properly secure your information, and restore your identity in the event of an identity crime.

Credit Monitoring (1-Bureau)

Identity thieves can use your information to make fraudulent charges and open new lines of credit. Credit Monitoring will alert you of any changes to your credit file so you can discover identity crime quicker.

Internet Monitoring

The Dark Web is home to thousands of illegal websites that criminals use to buy and sell stolen information. Internet Monitoring will scan these sites daily for your personal information, and alert you if it's been traded.

Public Records Monitoring

Changes to your public records can sometimes indicate identity theft. Public Records Monitoring will scan court records, local sex offender registries, loan application and name/address change databases for signs that your identity has been misused.

$6.99/mo

Enroll Now!

Questions about a service or package? Call us!

ID Restoration Pro
Credit Monitoring

Common Definitions

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EZSHIELD COMMON DEFINITIONS

"Affiliated Persons" shall be limited to:

  • The spouse or domestic partner of registered Customer (where "domestic partner" is defined as any person living in a legally recognized domestic partnership with Customer in their state of residence; provided that, this definition does not affect the location in which the Service is being provided as set forth in the EZShield Terms and Conditions).
  • dependent children under the age of 21 who live with Customer and dependent children under the age of 25 who are full-time students, as determined by IRS dependency requirements.

"Content" means electronic copies of legal and personal documents, medical records, music and video files and other items stored in a Customer's Vault Safety Deposit.

"Customer" has the meaning set forth in the Terms and Conditions.

"Delegates" means individuals registered by Customer in connection with the Vault Safety Deposit Service who are authorized and licensed to access the Content stored in Customer's Vault Safety Deposit.

"Identity Theft Event" means:

  • For individual Customers, the fraudulent misappropriation and use of Customer's name, social security number, credit card number(s) or other Protected Identity Elements in any manner that adversely affects any public records or credit reports concerning the Customer.
  • For business Customers, the fraudulent misappropriation and use by persons or entities (other than agents, employees or contractors of Customer) purporting to act as or on behalf of Customer of either: Customer's official Business Name as used in combination with Customer's Tax ID Number (or in Canada, Customer's Business Number); or any Customer Credit Card Account Number(s) (duly issued credit cards for which Customer is an obligor) as registered by Customer as part of the applicable Service.

"Issuer" means the issuer of the applicable Registered Card.

"Losses" means, with respect to any Order any debits from Customer's checking account for cleared checks due to the Subject Check Fraud.

"Lost Wages" means post-tax wages Customer would have otherwise received but did not receive due to time spent away from work solely in order to remedy problems associated with an Identity Theft Event affecting him/her, if and as approved by EZShield, all as supported by employment documentation and any other documentation as reasonably requested by EZShield.

"Order" means the boxes of checks Customer has purchased under the EZShield Check Fraud Protection Program as part of a single order.

"Protected Identity Elements" means for an individual Customer who is subscribed for EZShield Identity Theft Protection: (1) 1 individual name; (ii) 1 street address; (iii) 1 e-mail address; (iv) 3 telephone numbers; (v) 1 Social Security Number; and (vi) 6 bank account or credit card numbers, to the extent these items are registered with EZShield as part of the Service and legitimately associated with the registered Customer.

"Registered Card" means a credit card, debit card and/or charge card issued in Customer's name which Customer has registered with EZShield in order for such card to be covered by the applicable Service.

"Renewable Service(s)" means any or all of the following Services: EZShield Identity Restoration®, EZShield Identity Theft Protection® and/or EZShield Vault® Safety Deposit.

"Restoration Expenses" shall be for customers of Identity Theft InsuranceSM provided by American International Group, Inc., up to $2,000 in Lost Wages.

"Resolution Specialist" is a named individual dedicated to Customer's Restoration case and who is certified with the following credentials:

  • Certified Identity Theft Risk Management SpecialistTM (CITRMS) from The Institute of Fraud Risk Management
  • International Association of Financial Crime Investigators (Member or above)
  • Consumer Data Industry Association (Fair Credit Reporting Act Exam)

"Service" means the EZShield service offering referenced in the applicable EZShield Service Description.

"Subject Check Fraud" means, with respect to a particular Identity Theft Event, any occurrence of:

  • a forged signature (a legitimate blank check that is forged with the Customer's signature as the payer);
  • a forged endorsement (a legitimate check that is endorsed and cashed or deposited by a person other than the designated payee based upon a fraudulent endorsement; or
  • an altered check (a legitimate check that is fraudulently altered as to the designated payee, check amount, or otherwise so as to benefit the person altering the check).

Subject Check Fraud does not include counterfeit checks or any check that bears a legitimate original endorsement that is secondarily fraudulently endorsed.

"Vault Safety Deposit" refers both to the Service identified with such name and the electronic storage location made available to Customer in connection with such Service.

Terms and Conditions

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TERMS AND CONDITIONS

EZShield Fraud Protection Services are provided by EZShield, Inc., a Delaware corporation ("EZShield"), to the registered individual or single business, who subscribes for the EZShield "Service" defined in the applicable EZShield Service Description (each such subscriber hereinafter called the "Customer"). Please read these Terms and Conditions carefully. Customer's right to use any Service is expressly subject to full compliance with these Terms and Conditions, as they may be modified from time to time. If you do not agree with these Terms and Conditions, please do not register for any Service or disclose any information to EZShield in connection with any Service.

DEFINITIONS

Certain capitalized terms referenced herein have the meanings ascribed to such terms in the EZShield Common Definitions.

PRIVACY

EZShield is committed to protecting the privacy of all Customers. All Customer information which is gathered in connection with any Service, and which is subject to applicable privacy laws, will be governed by the provisions of the EZShield Privacy Policy.

DESCRIPTION OF SERVICE

See Service Descriptions.

FEES

EZShield charges the following Fees for subscription EZShield Services. Charges will be made as ACH transactions against your chosen M&T checking account on a monthly basis on the same day of the month that the service was initially activated (called your “Billing Date”). If your Billing Date falls on a weekend or banking holiday, you will be billed the next business day. If your Billing Date falls at the end of the month (ie. the 31st) ,you will be billed either on your Billing Date, or the last day of the month, whichever comes first. EZShield will continue to charge the monthly fee, in the amount listed below, until you cancel the Service.

  Basic Plus Extended
ID Restoration Pro checkmark checkmark checkmark
Credit Monitoring checkmark checkmark checkmark
Dark Web Monitoring   checkmark checkmark
Public Records Monitoring     checkmark
  $1.99 $3.99 $6.99

CANCELLATION/REFUNDS

EZShield customers can cancel their services at any time. Cancellations can be submitted in writing to 9920 Franklin Square Drive, Suite 250, Nottingham, MD 21236, via email to mtb@ezshield.com, or by calling EZShield at 844-428-4888. Customers with an online account can also cancel through their online account. If change your service level or you cancel in the middle of any billing period, you will receive a pro-rata refund for the unused portion of that billing period.

GENERAL LIMITATIONS

These General Limitations, combined with any Additional Terms and Conditions specific to the Service(s) that you have purchased will apply to you. Any Terms and Conditions listed below for services you did not purchase are for illustration, and will not apply to you.

To the fullest extent permissible by law, except as expressly provided in the Service Descriptions, or these Terms and Conditions, EZShield makes no warranties of any kind regarding any Service, either express or implied, including but not limited to, any implied warranties of merchantability or fitness for a particular purpose. EZShield has priced each Service based on this limitation of liability, which is an important term of the applicable Service. In no event shall EZShield, its subcontractors or agents be liable to Customer or any third party for any incidental, indirect, consequential, exemplary, special, or punitive damages, including without limitation loss of use or lost businesses, revenue, profits, or goodwill, arising in connection with any Service or the unavailability thereof, or these Terms and Conditions, under any theory of tort, contract, indemnity, warranty, strict liability or negligence, even if EZShield knew or should have known of the possibility of such damages. EZShield assumes no responsibility for the timeliness, deletion, failed delivery or failure to store any information obtained or distributed through the Services. Since EZShield and its subcontractors obtain data from third parties, such information may, or may not be, completely thorough, timely and accurate. Customer shall not rely upon EZShield for the accuracy or completeness of information supplied in using any of the Services. EACH SERVICE IS AVAILABLE ON AN "AS IS" BASIS ONLY. IN NO EVENT SHALL EZSHIELD'S LIABILITY IN CONNECTION WITH ANY SERVICE EXCEED THE AMOUNTS PAID TO EZSHIELD FOR SUCH SERVICE.

The Services are currently available only to: (i) adult individuals who reside in the United States, Canada or its territories; and (ii) companies domiciled in the United States, Canada or its territories. EZShield offers some of the Service(s) to adults who reside in the United States or its territories for the benefit of their Affiliated Persons, who may be under the age of 18. (iii) Individual customers of M&T Bank who have an M&T Bank consumer checking account that is open and in good standing.

EZShield will not be liable if it is unable to perform or deliver any part of the Services or is delayed in performing any such obligations due to failure of any of data processing systems, hardware systems, the Internet, or because of any incident, event or factor outside EZShield's reasonable control.

Neither EZShield nor its subcontractors shall be liable for any loss or injury that may arise out of its acts or omissions, whether negligent or otherwise, in obtaining, distributing, compiling, collecting, interpreting, reporting, communicating or delivering any applicable Service. Customer understands and agrees that every business decision involves assumption of a risk, and that EZShield does not underwrite that risk in any manner whatsoever.

In order to subscribe for any of the Services, Customer must provide EZShield with true, accurate, current and complete account registration information maintain and update such information on a timely basis. If Customer provides any information that is untrue, inaccurate, not current, incomplete or if EZShield determines Customer has committed fraud or other illegal acts, or failed to fully cooperate with EZShield's efforts to provide the relevant Service(s) to or on behalf of Customer, EZShield may immediately suspend or terminate Customer's account for any or all of the Services, and refuse to provide any or all of the same to Customer. Any violation of local, state, provincial or federal laws in using any of the Services may result in the immediate termination of the Service, at EZShield's sole discretion.

ADDITIONAL TERMS

The terms and conditions listed below are specific to particular EZShield Service(s). Please review the sections related to the Service(s) that you have purchased.

ADDITIONAL TERMS FOR EZSHIELD IDENTITY RESTORATION

The Service does not include any effort to improve Customer's credit score or history for any items or incidents not related to the Identity Theft Event. The Service is expressly limited to the services stated in the applicable Service Description. The Service does NOT apply to any acts of copyright, trademark, service mark, patent or other intellectual property infringement/dilution or to any other events not expressly defined herein as an Identity Theft Event. EZShield will NOT provide as part of the Service any investigation regarding the scope or damages of any Identity Theft Event. EZShield will NOT as part of the Service, file any civil or criminal complaints or pleadings on behalf of Customer. EZShield will NOT reimburse Customer for any financial losses whatsoever. There is no guarantee EZShield will be successful in assisting Customer to resolving the Identity Theft Event to Customer's satisfaction. EZShield's ability to perform the Service requires Customer's cooperation. EZShield reserves the right to refuse or terminate the Service if it determines that Customer or its representatives are committing fraud or other illegal acts, making untrue statements, or failing to fully co-operate with its efforts to restore credit records. EZShield will not provide the Service if it discovers that Customer or its authorized representatives knew or had reason to know of any applicable Identity Theft Event at the time Customer registered for the Service. The Service is available only to adult individuals residing in the United States. The Service does not include credit counseling or any other service not expressly stated herein.

The following potential Identity Theft Events are NOT included in the Service:

  • any Identity Theft Event for which Customer is unwilling to prosecute the person who caused Customer to suffer the fraud or its consequences;
  • any dishonest, criminal, malicious, or fraudulent act in which Customer participated; or
  • any pre-existing stolen identity event based on information on for which Customer had or should have had knowledge prior to registering for the Service.

ADDITIONAL TERMS FOR EZSHIELD VAULT®

Customer must fulfill all hardware and software requirements and security procedures for the Service as stated on EZShield's official web site for the Service. At certain times, the Service may not be available due to system maintenance or circumstances beyond EZShield's control. Customer support for the Service will also be available during EZShield's regular business hours. CUSTOMER IS SOLELY RESPONSIBLE FOR THE CONTENT. EZShield DOES NOT REVIEW CONTENT OR GUARANTEE IT WILL BE ABLE TO ACCESS THE CONTENT. Customer may use the Service only for lawful purposes, in compliance with all applicable laws (including, without limitation, copyright, trademark, obscenity and defamation laws). The Service is available only to individuals residing in the United States or its territories who are at least 18 years of age or older who are using the Service for personal purposes. EZShield will attempt to access the Content if legally compelled to do so. If Customer's access to its EZShield Vault should be suspended or terminated for any reason whatsoever, EZShield may permanently destroy the electronic records in Customer's EZShield Vault thirty (30) days after the date access to Customer's Vault is suspended or terminated, whichever occurs first. Any such deletion of the Content may be delayed or prevented by applicable law or legal process, and may also be delayed for a period of time because of our internal procedures.

Customer acknowledges that by storing the Content with EZShield, no fiduciary relationship is created between Customer and EZShield. Customer acknowledges and agrees that once the Content is deleted from its EZShield Vault, it will be lost to Customer and might not be retrievable by EZShield.

ADDITIONAL TERMS

Customer agrees and understands it will not use any Service to obtain information about a person other than the registered Customer. If EZShield has reasonable grounds to suspect Customer is trying to obtain information about someone else, EZShield may suspend or terminate any Service. Customer understands and agrees not to use any Service for consumer credit purposes, consumer insurance underwriting, pre-employment purposes, tenant screening purposes, or for other purpose(s) covered by the federal Fair Credit Reporting Act (15 U.S.C Sec. 1681 et seq.) or similar statute. Customer must use any Service in strict compliance with the Gramm-Leach Bliley Act (U.S.C. Title 15, Chapter 94, Section 6801 et seq.) and similar state statutes, if applicable. By registering for any Service, Customer authorizes and instructs EZShield and its agents to act on Customer's behalf by accessing and using any available online searchable databases on behalf of Customer for the purpose of obtaining and gathering information about Customer for Customer's sole use and benefit and, in certain cases, to remove information about Customer from such databases. The public information that any Service obtains is delivered via the Internet by a digital dashboard that contains alert flags and nationwide public record information that is obtained from third parties as well as proprietary databases and derived information.

Customer agrees that EZShield does not provide insurance and is neither an insurance company nor an agent for an insurance company, is not a credit repair organization, is not a credit counseling service and does not promise to help Customer improve Customer's credit history or rating. Customer agrees that, unless specified in an EZShield Service, EZShield will not make payments to Customer or otherwise be liable or responsible for any loss, damage or liability Customer may incur in any way related to an Identity Theft Event (or otherwise), including, without limitation, any monetary, financial or other economic loss, theft or damage of any kind.

ARBITRATION

Any dispute between Customer and EZShield relating to these Terms and Conditions, or the applicable Service(s) that cannot otherwise be resolved amicably shall be submitted to binding arbitration in Harford County, Maryland before a single arbitrator appointed by Judicial Arbitration and Mediation Service ("JAMS") (or if such entity no longer exists, then by its successor entity or a similar national organization in the United States designed to facilitate alternative dispute resolution proceedings) under the then- existing JAMS Streamlined Arbitration Rules and Procedures as applied to commercial disputes and the decision of the arbitrator shall be final and binding upon all parties.

CUSTOMER AND EZSHIELD EACH WAIVE ANY RIGHT TO TRIAL BY JURY IN ANY ACTION OR PROCEEDING BROUGHT IN CONNECTION WITH THE SERVICE AND/OR THESE TERMS AND CONDITIONS.

MISCELLANEOUS

These Terms and Conditions and the Services shall be governed by and enforced pursuant to the laws of the State of Maryland. These Terms and Conditions and the documents referenced herein collectively serve as the sole and exclusive agreement between Customer and EZShield regarding the applicable Service(s) and merges and supersedes all previous and contemporaneous written or oral agreements and understandings regarding the subject matter hereof. If any provision of these Terms and Conditions is held to be invalid or otherwise unenforceable, the remainder of these terms will remain in full force and effect and will in no way be invalidated or otherwise affected.

Customer hereby agrees to indemnify EZShield, its affiliates, officers, directors, employees, consultants, agents, service providers, and licensors harmless from any and all third party claims, liability, damages and/or costs (including but not limited to reasonable attorney's fees) arising from any third party claim relating to Customer's use of any Service or violation of any law or rights of a third party.

Customer inquiries regarding any Service should be sent as follows: via regular mail, to EZShield Sales Co, 9920 Franklin Square Drive, Suite 250, Nottingham, MD 21236: Customer Service Department, via electronic mail, to mtb@ezshield.com and by telephone, 844-428-4888 (M-F 8:00 a.m. – 8:00 p.m. EST).

Privacy Policy

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EZSHIELD PRIVACY POLICY - CONSUMERS

Last Updated August 13th, 2019

To print our full Privacy Policy, click here. To read or print our full Terms of Use, click here . To receive copies of all such documents by e-mail, click here. To review the full Privacy Policy, keep reading.

To the extent that you are an EU resident, this Privacy Policy does not apply to you and instead we will process your data in accordance with the requirements of the EU General Data Protection Regulation (Regulation (EU) 2016/679 (“GDPR”)). EZShield is a member of the EU-US Privacy Shield in order to secure adequate protection for data transferred from the EU to a non-EU country including the US.

This PRIVACY POLICY (this "Policy") of EZShield, Inc. (a) EZShield's relationships with individual consumers, and who subscribe for services (each such consumer being addressed herein as "you" and possessively, as "your"); (b) the EZShield Services (hereinafter defined); and (c) EZShield's Internet websites (collectively, the "Site").

1. Collection of Information. Due to the nature of EZShield's Services, EZShield may collect information about you from the following sources: (a) from you when you are subscribing for any of the services to be performed by EZShield, its agents or its marketing partners (all such services collectively, the "EZShield Services"), whether you are subscribing directly with EZShield or through one of its agents or marketing partners; and (b) from EZShield and its agents as we perform the EZShield Services. As used herein, the term "Information" means: (a) for residents of the United States of America or its territories, (i) non-public personally identifiable information, and (b) for residents of Canada, information about an identifiable individual, but does not include the name, title or business address or telephone number of an employee of an organization.

2. Types of Information Collected. Depending upon which of the EZShield Services is being provided to you, EZShield may collect Information including, but not limited to, the following: your name, street address, telephone numbers, email address, checking account numbers, birth dates, social security numbers, check numbers of checks drawn or to be drawn from your accounts, credit card numbers and credit information.

3. Reasons for Collecting Information. EZShield collects the Information for the following four (4) reasons: (a) in order for EZShield or its agents to perform the EZShield Services for which you have subscribed; (b) to the extent required, to correctly identify you as subscribed to EZShield Services, (c) to the extent required, to appropriately compensate marketing partners that have sold to you the applicable EZShield Services; and (d) for EZShield's marketing purposes. The Information will not be used for any other purpose without your prior consent. Specific use of the Information may include sending you a welcome email to verify your username and password. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes. We may send you strictly service-related announcements on rare occasions when it is necessary to do so. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.

For testimonials, we will obtain your consent prior to posting your name along with your testimonial. We are not responsible for the personally identifiable information you choose to submit through testimonials. Information you provide will be safeguarded according to industry standards for security and confidentiality. EZShield recognizes and appreciates the importance of responsible use of the information you choose to provide. We take steps to require that our vendors, consultants, suppliers, and contractors observe our Privacy Policy with respect to security and the collection, use, and exchange of our customers' information. They are expected to abide by our Privacy Policy when conducting work for us and are prohibited from using your personally identifiable information for any other purpose.

4. Limitations on Disclosure to Third Parties. EZShield will not disclose, sell or provide the Information to a third party, except as stated in this Policy, without your consent. EZShield will only disclose the Information if (a) required to do so by law or in the good-faith belief that such action is necessary to (i) conform to applicable law or comply with legal process served on us, (ii) protect and defend EZShield’s rights or property, the Site or EZShield’s consumers, and (iii) act under emergency circumstances to protect the personal safety of EZShield, its affiliates, agents, and consumers, or the public; or (b) to non-affiliated third parties1, agents and marketing partners for the reasons set forth in paragraph 3 above; unless EZShield has received your prior consent.

Information Sharing and Your Choices

Reasons we can share your information Does EZShield share your information? Can you limit this sharing?
For our everyday business purposes - including billing,
processing transactions, & fulfilling your requests for products or services; customer & marketing support services.		 Yes No
For our marketing purposes - to offer products and services. Yes Yes
For third parties to market to you. No N/A

5. Marketing Partners. If one of our marketing partners sold you the EZShield Services for which you have subscribed, such marketing partner's privacy policy will apply to the Information that you have given them, once EZShield receives such Information from the marketing partner, EZShield's treatment of such information shall be governed by this Policy.

6. Accuracy of Information. EZShield does not vouch for, and bears no responsibility for, incomplete, inaccurate or not current data about you (including, without limitation, any part of the Information) that may be supplied to EZShield by you or any third-party source, including, without limitation, EZShield's agents (including, without further limitation, third party service providers) or marketing partners.

7. Data Security. EZShield is committed to protecting your personal information. Security measures are in place on the Site to protect against the loss, misuse, and alteration of the Information under our control. We offer industry-standard security measures available through your Web browser. When you are on this Web site, the sensitive information you provide such as credit card and financial information is encrypted with secure socket layer (SSL) technology. E-mail, which is different from the encrypted sessions above, is not secure. Therefore, do not send sensitive information such as credit card, social security numbers or account numbers to us via an unsecured e-mail message.

8. Automatic Collection of Data. When you visit the Site, the web server for the Site automatically recognizes your domain name and IP address. An electronic record of the pages you access on the Site and the amount of time you spend on each page is captured in statistical form. EZShield uses these statistics for internal informative purposes only.

9. Our Commitment to the Gramm-Leach-Bliley Act, the Health Insurance Portability and Accountability Act, the Canadian Personal Information Protection and Electronic Documents Act, and other US and state privacy laws. EZShield maintains policies and procedures to help ensure that Information is used appropriately and within the scope of applicable laws. Information is made available for fraud prevention and detection purposes and for authorized criminal or government investigations. This Information is made available in order to protect consumers and financial services companies; such disclosures are permitted by law.

10. Third Party Offers. While you are visiting or using the Site, you may be presented with an opportunity to subscribe or be required to subscribe or purchase third-party services. If you click on one of the presented offers, you will be redirected to the Web site of the third party, and any Information you provide in response to the offer will be collected and used by the third party. Such Information you provide to the third party and any dealings you have with the third party will be governed by the privacy and other policies of that third party.

11. Children Visiting our Site. The Site is directed at adults. EZShield does not knowingly collect or use information from children. If you are under 18, you may use this Site only with the involvement and permission of a parent or guardian. EZShield is committed to protecting the privacy and rights of children online. EZShield believes that children should be able to use the Internet in a safe, productive, and efficient manner and should be afforded the highest protection available with respect to their personal information. As such, EZShield has made it policy to not collect any individually identifiable information from users whom EZShield knows to be under the age of 18. The Children's Online Privacy Protection Act (COPPA) imposes certain requirements upon Web sites and online services that are directed toward children. To learn more about COPPA, click here for the Federal Trade Commission COPPA Web Site.

12. Other Web Sites Linked to EZShield's Site. EZShield is not responsible for the content or information practices employed by other Web sites that are linked to or from the Site. In most cases, links to non-EZShield Web sites are provided solely as pointers to information on topics that may be useful to the users of the Site. This privacy policy applies only to information collected on this website.

13. To Correct/Update/Access/Opt Out: You can ask to view the Information about you held by EZShield, and request corrections to such Information. Please do not send nonpublic personally identifiable information to EZShield via email. Please note that under certain circumstances EZShield may be prohibited by law from disclosing certain Information to you. At any time, you may withdraw your consent to further collection, use or disclosure of information by giving EZShield reasonable notice. Your withdrawal of consent will affect EZShield’s ability to provide you with products, service, or information.

We are committed to ensuring that the information we obtain and use about our customers is accurate. You can help us maintain accurate records by updating your profile information online or by using one of the methods listed below. Our service representatives are trained to answer questions about and give you reasonable access to your personal information in our database.

EZShield, Inc.
9920 Franklin Square Drive, Suite 250
Nottingham, MD 21236
Phone: 1-888-4-EZSHIELD (1-888-439-7443)
Email: info@ezshield.com

For General Inquiries:
If you have questions regarding this Privacy Policy, the practices of our websites, or your dealings with our websites, please contact us at:

EZShield, Inc.
9920 Franklin Square Drive, Suite 250
Nottingham, MD 21236
Phone: 1-888-4-EZSHIELD (1-888-439-7443)
Email: info@ezshield.com
Attn: Privacy Officer

EU-US Privacy Shield Privacy Policy

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EU-US PRIVACY SHIELD PRIVACY POLICY

EZShield, Inc. provides identity theft, privacy and credit protection solutions to consumers, businesses and government agency clients including within the European Economic Area (EEA) (which includes the twenty-eight member states of the European Union (EU) plus Iceland, Liechtenstein and Norway). We may request, gather and store personal information from individuals (our “members”) in connection with the service we provide to them.

EZShield, Inc. will collect from its members their full name and address; email address; telephone contact numbers; other contact details as relevant for smart phone, tablet and computer; bank or other financial account and related credit card information to enable EZShield, Inc. to keep a constant review on its’ members identity, privacy and credit in order to detect the possible illegal selling or use of a member’s personal, financial and credit information and to alert its members and their bank and/or other financial institution once any such possible illegal selling or use is detected.

EZShield, Inc. complies with the EU-US Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries. EZShield, Inc. has certified that it adheres to the Privacy Shield Principles of Notice, Choice, Accountability for Onward Transfer, Security, Data Integrity and Purpose Limitation, Access, and Recourse, Enforcement and Liability. If there is any conflict between the policies in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern.

To learn more about the Privacy Shield program, and to view our certification page, please visit http://www.privacyshield.gov

EZShield, Inc. respects individual privacy and values the confidence of its clients, their employees (our members), our business partners/service providers and others. Not only do we strive to store personal information in a manner consistent with the laws of the countries in which we do business, but we also have a tradition of upholding the highest ethical standards in our business practices. EZShield, Inc. is subject to the investigatory and enforcement policies of the Federal Trade Commission. This US-EU Privacy Shield Privacy Policy (the “Policy”) sets forth the privacy principles EZShield, Inc. follows with respect to transfers of personal information from the EEA to the United States.

EU-US PRIVACY SHIELD

The United States Department of Commerce and the European Commission have agreed on a set of data protection principles and frequently asked questions to enable U.S. companies to satisfy the requirement under European Union law that adequate protection be given to personal information transferred from the EEA to the United States (the “EU-US Privacy Shield”). The EEA also has recognized the EU-US Privacy Shield as providing adequate data protection (Directive 95/46/EC). Consistent with our commitment to protect personal privacy, EZShield, Inc. adheres to the principles set forth in the EU-US Privacy Shield (the “EU-US Privacy Shield Principles”).

SCOPE

This EU-US Privacy Shield Privacy Policy (the “Policy”) applies to all personal information received by EZShield, Inc. in the United States from the EEA, in any format, including electronic, paper or verbal.

DEFINITIONS

For purposes of this Policy, the following definitions shall apply:

“Agent” means any third party that collects or uses personal information under the instructions of, and solely for, EZShield, Inc.

“Client” means any customer of EZShield, Inc, located in the EEA, for whose employees (“members”) we provide identity theft, privacy and credit protection solutions through our servers in the United States.

“Members” means those employees of our clients for whom we provide the identity theft, privacy and credit protection solutions referred to above and also any third-party consumers who may independently purchase any of these solutions through our website.

“EZShield, Inc.” means EZShield, Inc., its predecessors, successors, subsidiaries, divisions and groups in the United States.

“Personal information” means any information or set of information that identifies or could be used by or on behalf of EZShield, Inc. to identify an individual. Personal information does not include information that is encoded or anonymized, or publicly available information that has not been combined with non-public personal information.

PRIVACY PRINCIPLES

NOTICE:

Where EZShield, Inc. receives, stores, or processes personal information directly from individuals (members) in the EEA, we will use and disclose such information only if consistent with the EU-US Privacy Shield Principles, and the choices made by the individuals to whom such personal information relates.

CHOICE:

EZShield, Inc. will offer individuals (members) the opportunity to choose (opt-out) whether their personal information is (a) to be disclosed to a third party, or (b) to be used for a purpose other than the purpose for which it was originally collected or subsequently authorized by the individual. EZShield, Inc. will provide individuals with reasonable mechanisms to exercise their choices.

ACCOUNTABILITY FOR ONWARD TRANSFER:

EZShield, Inc. does not transfer data to third parties outside of its agents. EZShield, Inc. will obtain assurances from its agents that they will safeguard personal information consistently with this Policy. Examples of appropriate assurances that may be provided by agents include: a contract obligating the agent to provide at least the same level of protection as is required by the relevant EU-US Privacy Shield Principles, being subject to EU Directive 95/46/EC (the EU Data Protection Directive), EU-US Privacy Shield certification by the agent, or being subject to another European Commission adequacy finding (e.g., companies located in Canada). Where EZShield, Inc. has knowledge that an agent is using or disclosing personal information in a manner contrary to this Policy, EZShield, Inc. will take reasonable steps to prevent or stop the use or disclosure. EZShield, Inc. is liable for appropriate onward transfers of personal data to third parties who do not comply with the Privacy Shield principles.

Please be aware that EZShield, Inc. may be required to disclose an individual’s personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.

SECURITY:

EZShield, Inc. will take reasonable precautions to protect personal information in its possession from loss, misuse and unauthorized access, disclosure, alteration and destruction.

DATA INTEGRITY AND PURPOSE LIMITATION:

EZShield, Inc. may use personal information provided by individuals (members) but only in ways that are compatible with the purposes for which it was collected or subsequently authorized by the individual. EZShield, Inc. will take reasonable steps to ensure that personal information collected is relevant to its intended use.

ACCESS AND RECOURSE:

EU Individuals have the right to access their personal information. Upon request, EZShield, Inc. will grant individuals access to personal information that it holds about them. In addition, EZShield, Inc. will take reasonable steps to permit individuals to correct, amend, or delete information that is demonstrated to be inaccurate or incomplete.

ENFORCEMENT AND LIABILITY:

EZShield, Inc. will conduct compliance audits of its relevant privacy practices to verify adherence to this Policy. Any employee that EZShield, Inc. determines is in violation of this policy will be subject to disciplinary action up to and including termination of employment.

DISPUTE RESOLUTION:

Any questions or concerns regarding the use or disclosure of personal information should be directed to EZShield, Inc. at the address given below. EZShield, Inc. will investigate and attempt to resolve complaints and disputes regarding use and disclosure of personal information by reference to the principles contained in this Policy. For complaints that cannot be resolved between EZShield, Inc. and the complainant, EZShield, Inc. has agreed to participate in the dispute resolution procedures of the panel established by the EU data protection authorities (DPAs) to resolve disputes pursuant to the EU-US Privacy Shield Principles. A resident of the European Union (EU) whose enquiry has not been satisfactorily addressed may contact either the EU DPAs panel by email to ec-dppanel-secr@ec.europa.eu or individual EU DPAs using the information provided at http://ec.europa.eu/justice/data-protection/bodies/index_en.htm to resolve disputes pursuant to the EU-US Privacy Shield Principles.

Finally, as a last resort and in limited situations, EU individuals may seek redress from the Privacy Shield Panel, a binding arbitration mechanism.

The services of the EU DPAs panel are provided at no cost to you.

LIMITATION ON APPLICATION OF PRINCIPLES:

Adherence by EZShield, Inc. to these EU-US Privacy Shield Principles may be limited (a) to the extent required to respond to a legal or ethical obligation; (b) to the extent necessary to meet national security, public interest or law enforcement obligations; (c) to the extent expressly permitted by an applicable law, rule or regulation; and (d) to the extent that EZShield, Inc. has limited or no control over the actions of the individuals (members) who have provided personal information.

INTERNET PRIVACY

EZShield, Inc. recognizes the importance of maintaining the privacy of information collected online and has created a specific Internet Privacy Policy (the “IPP”) governing the treatment of personal information collected. With respect to personal information that is transferred from the European Economic Area to the U.S., the IPP is subordinate to this Policy. EZShield, Inc.’s Internet Privacy Policy can be found at: PrivacyPolicy

CONTACT INFORMATION

Questions or comments regarding this Policy should be submitted to EZShield, Inc. by mail to:

EZShield, Inc.
9920 Franklin Square Drive, Suite 250
Nottingham, MD 21236
Phone:
(Attn: Privacy Officer)
Or by e-mail to privacy@sontiq.com

CHANGES TO THIS EU-US PRIVACY SHIELD PRIVACY POLICY

This Policy may be amended from time to time, consistent with the requirements of the EU-US Privacy Shield Principles. A notice will be posted on the EZShield, Inc. web site (http://www.goezshield.com) for 60 days whenever this EU-US Privacy Shield Privacy Policy is changed in a material way.

EFFECTIVE DATE:

August 13th, 2019

EU GDPR Fair Processing Notice

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EU GDPR FAIR PROCESSING NOTICE

This EU GDPR Fair Processing Notice was last revised on June 25th, 2019.

INTRODUCTION

Sontiq, Inc., ‘the Company’, is committed to protecting the privacy and security of your personal information.

This privacy notice describes how we collect and use personal information about you during and after your working relationship with us, in accordance with the EU General Data Protection Regulation (GDPR). It applies to all members, not just those residents in the European Union.

Sontiq, Inc. is a “data controller”. This means that we are responsible for deciding how we hold and use personal information about you. We are required under GDPR to notify you of the information contained in this privacy notice.

This notice does not form part of any contract to provide services. We may update this notice at any time.

It is important that you read this notice, together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal information about you, so that you are aware of how and why we are using such information.

CONTACT DETAILS

We have appointed a Privacy Officer to oversee compliance with this privacy notice. If you have any questions about this privacy notice or how we handle your personal information, please contact the Privacy Officer at the following email address: privacy@sontiq.com or by mail to Sontiq Inc., 9920 Franklin Square Drive, Suite 250, Nottingham, MD, 21236, USA. Attn: Privacy Officer.

DATA PROTECTION PRINCIPLES

When we process your personal data, we will always apply the core principles of the GDPR to ensure it is:

  • Used lawfully, fairly and in a transparent way.
  • Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.
  • Relevant to the purposes we have told you about and limited only to those purposes.
  • Accurate as updated by you from time to time.
  • Kept only as long as necessary.
  • Kept securely.

YOUR DATA

In this section we outline the purposes for which we may process your data. For each ‘purpose’ we also list the types of data we may process and our legal basis for the processing it.

Monitor / Inform / Alert

Sontiq monitors your personal information and sends alerts as described on our web site. This includes:

  • Advanced Fraud
  • Bank and Credit Card Activity
  • Change of Address
  • Court Record
  • Credit Report
  • Dark Web
  • Payday Loan
  • Sex Offender
  • Smart SSN Tracker
  • Social Media Identity
Types of personal data processed
  • Personal contact details: name, address, telephone, email address, US social security number, US driver’s license number, US passport number, US medical account numbers, US bank and credit card numbers, bank and credit card credentials, and social media credentials.
Lawful basis for processing personal data
  • To safeguard the security of your personal information as it pertains to fraud (applying GDPR Art 6.1f – a legitimate interest)
  • To be able to contact you regarding our relationship (applying GDPR Art 6.1f – a legitimate interest)
  • To complete the agreed upon services you’ve contracted Sontiq to perform on your behalf (applying GDPR Art 6.1b – necessary for the performance of a contract)
Financial
  • Processing payments you make to Sontiq
  • Filing reports with the tax and social security authorities
Types of personal data processed
  • Name, credit card number, credit card expiration date, credit card CVV code, US zip code
Lawful basis for processing personal data
  • To process any payment made between yourself and Sontiq (applying GDPR Art 6.1b – necessary for the performance of a contract)
  • To report any income to the tax authorities pertaining to payments made to Sontiq (applying GDPR Art 6.1c – compliance with a legal obligation)
Marketing and Corporate
  • Contacting you regarding new products and services
  • Internal reporting and analytics
Types of personal data processed
  • Email address, phone number, mailing address (including city and state)
Lawful basis for processing personal data
  • To promote the services/products of the organization (applying GDPR Art 6.1f – a legitimate interest)
  • To document utilization of goods and services (applying GDPR Art 6.1f – a legitimate interest)

DO WE NEED YOUR CONSENT?

Under the GDPR consent is not considered a lawful basis for processing in situations where there is an imbalance in power – such as employment. Therefore, instead of seeking your consent we are required to apply one of the other legal bases – those outlined in Article 6 of the GDPR– namely:

  • To perform our contract with you,
  • To enable us to comply with legal obligations, and
  • Using your personal information to pursue legitimate interests of our own provided your interests and fundamental rights do not override those interests.

For each of our processing activities listed in the tables above we have also detailed the legal basis that allows us to process your data.

IF YOU FAIL TO PROVIDE PERSONAL INFORMATION

If you fail to provide certain information when requested, we may not be able to provide part of our service to you (such as monitoring your credit card for unlawful activity), or we may be prevented from complying with our legal obligations.

CHANGE OF PURPOSE

We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

WILL YOUR PERSONAL DATA BE SUBJECTED TO AUTOMATED DECISION MAKING?

Automated decision-making takes place when an electronic system uses personal information to make a decision without human intervention. We are allowed to use automated decision-making in the following circumstances:

  • Where we have notified you of the decision and given you 21 days to request a reconsideration.
  • Where it is necessary to perform the contract with you and appropriate measures are in place to safeguard your rights.
  • In limited circumstances, with your explicit written consent and where appropriate measures are in place to safeguard your rights.

DATA SHARING

We may have to share your data with third parties, including third-party service providers and other entities in the group. We require third parties to respect the security of your data and to treat it in accordance with the law. We will transfer your personal information outside the EU. If we do, you can expect a similar degree of protection in respect of your personal information.

THIRD PARTIES

We may share your personal information with third parties where required by law, where it is necessary to administer the working relationship with you or where we have another legitimate interest in doing so. ‘Third parties’ includes third-party service providers (including contractors and designated agents) and other entities within our group.

The following activities may be carried out by third-party service providers:

  • Name, address, date of birth, telephone number, email address monitoring
  • Social security number monitoring
  • Credit and credit score monitoring
  • Driver’s license number monitoring
  • Passport number monitoring
  • Medical account number monitoring
  • Credit card monitoring
  • Bank account monitoring
  • Monitoring bank and credit card transactions
  • Social media account monitoring
  • Court records
  • Payday loan monitoring
  • IT services

We will share your personal information with other entities in our group as part of our regular reporting activities on company performance, in the context of a business reorganization or group restructuring exercise, for system maintenance support and hosting of data.

We may share your personal information with other third parties, for example in the context of the possible sale or restructuring of the business. We may also need to share your personal information with a regulator or to otherwise comply with the law.

All our third-party service providers and other entities in the group are required to take appropriate security measures to protect your personal information in line with our policies. We do not allow our third-party service providers to use your personal data for their own purposes. We only permit them to process your personal data for specified purposes, in accordance with our instructions and under the terms of a data processing agreement.

TRANSFERRING INFORMATION OUTSIDE OF THE EU

We will transfer the personal information we collect about you to countries outside the European Economic Area in order to perform our contract with you.

There is not an adequacy decision by the European Commission in respect of these countries, which means they are not deemed to provide an adequate level of protection for your personal information.

However, to ensure that your personal information does receive an adequate level of protection we have enrolled in the EU-US Privacy Shield to ensure that your personal information is treated by those third parties in a way that is consistent with and which respects the laws on data protection.

You can contact us if you require further information about these protective measures.

THE PERIOD FOR WHICH DATA IS STORED

We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances we may anonymize your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you. Once you are no longer a member we will retain and securely destroy your personal information in accordance with our data retention policy and/or applicable laws and regulations.

DATA SECURITY

We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

YOUR RIGHTS

Under certain circumstances, by law you have the right to:

  • Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it. You may do this by logging in to your account and reviewing the information from the Sontiq member dashboard. Please note that, for security, we cannot provide your full Social Security Number or your full credit card numbers.
  • Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected. You may do this by logging in to your account and updating the information in the Sontiq member dashboard.
  • Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below). Please note that we cannot provide monitoring or alerting services on personal information that you have chosen not to supply or to delete.
  • Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
  • Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it. You may do this by logging in to your account and temporarily removing such personal information from the Sontiq member dashboard.
  • Request the transfer of your personal information to another party.

If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please send an email to the Privacy Officer at privacy@sontiq.com.

As stated above the processing of your personal data is based on legal basis other than your consent, however in the very limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, please log in to your account and delete the information from the Sontiq member dashboard. If you require assistance with this, please contact our Member Services team, under the EZShield brand, by sending an email to info@ezshield.com or by calling 877-694-3367. If you have any problems deleting your information, please send an email to the Privacy Officer at privacy@sontiq.com . Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.

NO FEE USUALLY REQUIRED

You will not have to pay a fee to access your personal information in Sontiq-owned member dashboard, under either the EZShield brand, while your account is current (or to exercise any of the other rights).

WHAT WE MAY NEED FROM YOU

We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.

RAISING A COMPLAINT

If you are unhappy with the way in which your personal data has been processed, you may in the first instance contact the Company’s Privacy Officer using the contact details above.

If you remain dissatisfied, then you have the right to apply directly to the UK Data Protection Authority for a decision – contact details below:


CHANGES TO THIS PRIVACY NOTICE

We reserve the right to update this privacy notice at any time, and we will provide you with a new privacy notice when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal information.

Service Descriptions

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EZShield® ID Restoration Pro

HIGHLIGHTS

  • Online Identity Vault™
  • Password Manager
  • Expert protection tips and timely news
  • US-based Certified Resolution Specialist
  • End2End Defense® 32-step restoration process
  • 24/7 live support

DESCRIPTION OF SERVICE

The Service applies broadly to the protection of a customer’s identity. Individuals are often subject to theft, fraud, misuse of personal information, and unintended exposure of personal and financial data. EZShield ID Restoration Pro offers peace of mind with access to certified resolution specialists, as well as proactive tools to help prevent fraud and misuse.

Secure Your Personal Information:

  • Online Identity Vault™
    • Encrypt personal information. Online encrypted storage for your important personally identifiable information (PII) including SSNs, credit cards, financial account information and birth dates along with other important documents (i.e. mortgage, titles, etc.).
    • Encrypt documents & images. Online Identity Vault™ gives access to online and mobile digital organization and storage of digital copies of important business, legal and personal documents, medical records and other items. The Vault provides top-level data security in a remote location to prevent unauthorized access to stored files and full-time 24/7 customer access to stored items. Authorized users can easily tag incoming content for proper categorization and facilitation of search and retrieval. This secure storage platform accepts the following file formats: Jpeg, Gif, Pdf, Png, Microsoft Word, Microsoft Excel and Microsoft PowerPoint.
    • Password Manager. As your first line of defense for protecting your personally identifiable information again identity crimes, our Password Manager is a must-have — giving you on-the-go access to manage your passwords in one secure easy-to-use location. You also have access to a password tool to test strength and generate strong passwords.
    • All information is secured by Triple Layer Defense™: Customer information is encrypted in 3 ways: in transit, in use and at rest. Additionally, information stored in the Online Identity Vault uses multiple layers of encryption:
      • Information is encrypted at the system level in the cloud
      • Information is encrypted within the customer's unique record
      • All information added to Online Identity Vault becomes part of your secure profile and is encrypted multiple times
  • Expert protection tips and timely news. These features provide access to timely tips and industry best practices that educate consumers and businesses about mitigating the risks of identity theft and fraud.
    • Activity Report. This monthly email communication includes account information in addition to articles and tips addressing identity theft and fraud.
    • Breach & Fraud News Alerts. These ongoing emails alert customers of large-scale breaches and threats, while providing helpful tips on how to protect themselves.

Restore:

  • US-based Certified Resolution Specialist.
    • Fully managed restoration services.
    • 1-on-1 dedicated care.

    A dedicated and certified specialist is available to answer questions and assist with resolution in the event of lost/stolen wallet, fraud or an identity theft event.

    A dedicated resolution specialist will perform assisted or fully-managed restoration services on behalf of victims and coordinate with customer's applicable bank, financial institution and/or other agencies.

    In addition to advising a customer on the best procedures to help prevent fraud or to respond to a fraud event, a resolution specialist can also act on behalf of a customer by obtaining an executed limited power of attorney form.

      Resolution specialists are available to assist with:

    1. notifying and requesting government-issued identification such as a state's Driver's License, Social Security card or Passport;
    2. notifying the three national credit bureaus to place fraud alerts on customer's credit reports, and review such reports to identify evidence of the fraud or identity theft event;
    3. notifying banks, credit card companies and merchants as directed by the customer to freeze or close any accounts compromised by or resulting from the fraud or identity theft event;
    4. notifying the Federal Trade Commission and filing a complaint to report the identity theft event;
    5. and otherwise coordinating with credit bureaus, banks, credit card companies, government agencies and/or merchants.
  • End2End Defense® in-depth restoration process.
    • Proprietary 32-step checklist
    • For lost/stolen wallet, breached data, fraud or ID theft
    • Designed to discover, isolate & prevent future fraud
    • The EZShield Promise

    Our 32-point checklist is designed to isolate and assist restoration from a lost/stolen wallet, fraud or identity theft event. It is also designed to help the customer take necessary steps to help prevent fraud or identity theft from happening again. Often times, fraud is an isolated incident. However, in many cases, the fraudulent event is a symptom of a much larger problem. Thus, EZShield will work with the customer to verify that they are not at greater risk of additional fraud or identity theft. When EZShield determines that the circumstances of the event puts the customer's identity at continued risk of further fraud or identity theft events, EZShield will deploy certain preventative and complimentary services to help mitigate such risks. 90 days for fraud, 1 year for ID Theft.

  • 24/7 live support available to answer questions and one-on-one assistance from a dedicated, certified Resolution Specialist 8am to 8pm EST, Monday through Friday.

SERVICE LEVEL DEFINITIONS

Individual Restoration: Limited to individuals properly registered as a customer.

Online Identity Vault: 10 GB of storage with access for one customer only.

EZShield® Dark Web Monitoring

HIGHLIGHTS

  • Daily Monitoring of the online black market for the personally identifiable information stored in your Online Identity Vault
  • Notification Services for information being sold or traded

DESCRIPTION OF SERVICE

Recent studies have shown identity fraud incidences continue to increase year over year. Having one's personally identifiable information (PII) exposed or compromised significantly increases the risk of identity theft and fraud. The problem can be compounded once the information reaches the alarmingly active internet black market sites where information is traded, sold and re-sold through thousands of websites, chat rooms and underground forms. As criminals continue to seek new ways to exploit this information, if an individual's PII is found on these known sites, identity theft has already occurred and immediate action is necessary. EZShield will constantly and proactively monitor these sites, chat rooms and underground forums, and alert the consumer regarding any activity, while securely storing the following personal and financial information (Identity Elements) provided by the customer:

Available Elements for Scanning
  • Individual name, Street Address, Drivers License and up to 3 phone numbers
  • Social Security Number
  • Up to 10 Email Addresses
  • Up to 10 Medical ID cards
  • Up to 10 Bank Accounts, Credit Cards, & Debit Cards
  • Up to 5 Passports

ONLINE BLACK MARKET SCAN

Ongoing scans of black market chat rooms, websites and databases will be performed to ensure that the name, address, Social Security number, email address, phone number, credit card numbers and bank account identification associated with a user's account are not currently compromised in the black market channel.

NOTIFICATION SERVICES

Provides e-mail alerts and/or phone notifications within 24 hours of activities discovered through the process of monitoring the Customer's provided personal and financial information.

EZShield® Public Records Monitoring

HIGHLIGHTS

  • USPS Change of Address Monitoring
  • Court Record Monitoring
  • Sex Offender Registry Monitoring
  • Payday Loans Monitoring
  • Customized Names and Aliases List
  • Customized Known Addresses List
  • Notification Services
  • Secure Authentication

DESCRIPTION OF SERVICE

Criminals use many channels to obtain personal and confidential information. As part of this Service, EZShield will monitor activity associated with customer's identity and make available to the customer the following search results, which may indicate identity theft or misrepresentation:

USPS Change of Address Monitoring: monitors for any activity in the US Postal Service Change of Address system.

Court Records Monitoring: monitors for activity detected in criminal records from 50 states, 480+ counties and other jurisdictions totaling more than 60 million court records.

Sex Offender Registry Monitoring: monitors for activity detected in an aggregated database of state Sex Offender Registries, and alerts the customer of sex offenders in their local community.

Payday Loan Monitoring: provides alerts for any activity in non-credit loan vendors' records that relate to the customer's identity.

Names and Aliases List: identifies the different names associated with the customer.

Known Addresses List: identifies the different street addresses associated with the customer.

NOTIFICATION SERVICES

Provides e-mail alerts and/or phone notifications of activities discovered in the process of monitoring changes to the customer's public records.

SECURE AUTHENTICATION

Monitoring services requires one-time verification of the Customer's identity to ensure that we are securely monitoring the Customer's identity and notifications are received.

EZShield® One Bureau Credit Monitoring

HIGHLIGHTS

  • Experian Credit Report Monitoring
  • Notification Services
  • Secure Authentication
  • Credit Tips

DESCRIPTION OF SERVICE

Changes to a customer's credit report that they did not initiate can be the first sign of fraud. This service synchronizes with the credit bureaus, and alerts the customer any time there is a change to their credit file. As part of the Service, EZShield will monitor activity associated with the customer's identity as it relates to changes on their credit report, and alert the customer of these changes.

CREDIT REPORT MONITORING

Monitors for changes and new activity from credit bureau(s) which allows the Customer to validate that the credit related activity is their own.

NOTIFICATION SERVICES

Provides e-mail alerts and/or phone notifications of activities discovered in the process of monitoring changes to the Customer's credit report.

SECURE AUTHENTICATION

Monitoring services requires one-time verification of the Customer's identity to ensure that we are securely monitoring the Customer's credit report and notifications are received.

Credit Tips

A resource section providing credit FAQ's and tips containing factors that may impact the credit score.

EZShield® ID Restoration Pro with $1M insurance

HIGHLIGHTS

  • Online Identity Vault™
  • Password Manager
  • Expert protection tips and timely news
  • US-based Certified Resolution Specialist
  • End2End Defense® 32-step restoration process
  • 24/7 live support
  • $1 Million Insurance for related expenses

DESCRIPTION OF SERVICE

The Service applies broadly to the protection of a customer’s identity. Individuals are often subject to theft, fraud, misuse of personal information, and unintended exposure of personal and financial data. EZShield ID Restoration Pro offers peace of mind with access to certified resolution specialists, as well as proactive tools to help prevent fraud and misuse.

Secure Your Personal Information:

  • Online Identity Vault™
    • Encrypt personal information. Online encrypted storage for your important personally identifiable information (PII) including SSNs, credit cards, financial account information and birth dates along with other important documents (i.e. mortgage, titles, etc.).
    • Encrypt documents & images. Online Identity Vault™ gives access to online and mobile digital organization and storage of digital copies of important business, legal and personal documents, medical records and other items. The Vault provides top-level data security in a remote location to prevent unauthorized access to stored files and full-time 24/7 customer access to stored items. Authorized users can easily tag incoming content for proper categorization and facilitation of search and retrieval. This secure storage platform accepts the following file formats: Jpeg, Gif, Pdf, Png, Microsoft Word, Microsoft Excel and Microsoft PowerPoint.
    • Password Manager. As your first line of defense for protecting your personally identifiable information again identity crimes, our Password Manager is a must-have — giving you on-the-go access to manage your passwords in one secure easy-to-use location. You also have access to a password tool to test strength and generate strong passwords.
    • All information is secured by Triple Layer Defense™: Customer information is encrypted in 3 ways: in transit, in use and at rest. Additionally, information stored in the Online Identity Vault uses multiple layers of encryption:
      • Information is encrypted at the system level in the cloud
      • Information is encrypted within the customer's unique record
      • All information added to Online Identity Vault becomes part of your secure profile and is encrypted multiple times
  • Expert protection tips and timely news. These features provide access to timely tips and industry best practices that educate consumers and businesses about mitigating the risks of identity theft and fraud.
    • Activity Report. This monthly email communication includes account information in addition to articles and tips addressing identity theft and fraud.
    • Breach & Fraud News Alerts. These ongoing emails alert customers of large-scale breaches and threats, while providing helpful tips on how to protect themselves.

Restore:

  • US-based Certified Resolution Specialist.
    • Fully managed restoration services.
    • 1-on-1 dedicated care.

    A dedicated and certified specialist is available to answer questions and assist with resolution in the event of lost/stolen wallet, fraud or an identity theft event.

    A dedicated resolution specialist will perform assisted or fully-managed restoration services on behalf of victims and coordinate with customer's applicable bank, financial institution and/or other agencies.

    In addition to advising a customer on the best procedures to help prevent fraud or to respond to a fraud event, a resolution specialist can also act on behalf of a customer by obtaining an executed limited power of attorney form.

      Resolution specialists are available to assist with:

    1. notifying and requesting government-issued identification such as a state's Driver's License, Social Security card or Passport;
    2. notifying the three national credit bureaus to place fraud alerts on customer's credit reports, and review such reports to identify evidence of the fraud or identity theft event;
    3. notifying banks, credit card companies and merchants as directed by the customer to freeze or close any accounts compromised by or resulting from the fraud or identity theft event;
    4. notifying the Federal Trade Commission and filing a complaint to report the identity theft event;
    5. and otherwise coordinating with credit bureaus, banks, credit card companies, government agencies and/or merchants.
  • End2End Defense® in-depth restoration process.
    • Proprietary 32-step checklist
    • For lost/stolen wallet, breached data, fraud or ID theft
    • Designed to discover, isolate & prevent future fraud
    • The EZShield Promise

    Our 32-point checklist is designed to isolate and assist restoration from a lost/stolen wallet, fraud or identity theft event. It is also designed to help the customer take necessary steps to help prevent fraud or identity theft from happening again. Often times, fraud is an isolated incident. However, in many cases, the fraudulent event is a symptom of a much larger problem. Thus, EZShield will work with the customer to verify that they are not at greater risk of additional fraud or identity theft. When EZShield determines that the circumstances of the event puts the customer's identity at continued risk of further fraud or identity theft events, EZShield will deploy certain preventative and complimentary services to help mitigate such risks. 90 days for fraud, 1 year for ID Theft.

  • 24/7 live support available to answer questions and one-on-one assistance from a dedicated, certified Resolution Specialist 8am to 8pm EST, Monday through Friday.

SERVICE LEVEL DEFINITIONS

Individual Restoration: Limited to individuals properly registered as a customer.

Online Identity Vault: 10 GB of storage with access for one customer only.

EZShield® Three Bureau Credit Monitoring

HIGHLIGHTS

  • 3-Bureau Credit Report Monitoring
  • Notification Services
  • Secure Authentication
  • Credit Tips

DESCRIPTION OF SERVICE

Changes to a customer’s credit report that they did not initiate can be the first sign of fraud. This service synchronizes with the credit bureaus, and alerts the customer any time there is a change to their credit file. As part of the Service, EZShield will monitor activity associated with the customer's identity as it relates to changes on their credit report, and alert the customer of these changes.

CREDIT REPORT MONITORING

Monitors for changes and new activity from credit bureau(s) which allows the Customer to validate that the credit related activity is their own.

NOTIFICATION SERVICES

Provides e-mail alerts and/or phone notifications of activities discovered in the process of monitoring changes to the Customer's credit report.

SECURE AUTHENTICATION

Monitoring services requires one-time verification of the Customer's identity to ensure that we are securely monitoring the Customer's credit report and notifications are received.

Credit Tips

A resource section providing credit FAQ's and tips containing factors that may impact the credit score.

CCPA Addendum

Privacy Notice – California-Specific Addendum

If you are a California resident, the following provisions apply to our processing of information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household [subject to the California Consumer Privacy Act] (“California Personal Information” herein referred to as Personal Information). For such residents, the provisions of this California Addendum prevail over any conflicting provisions of the Privacy Notice.

  • Categories of Personal Information Collected

    We may have collected the following categories of Personal Information within the last 12 months. The Personal Information collected varies based on the product or service purchased or otherwise obtained by the consumer:

    • Personal Information. This includes, but not limited to, personal identifiers such as name, alias, address, social security number, passport number, driver’s license number, email address, Internet Protocol (IP) address, insurance or other policy numbers, other online identifiers, or other similar identifiers.
    • Financial Information and Medical Information. Financial information may include information directly provided by you such as a bank account number, routing number, credit card number, debit card number, or any other financial information, including information obtained from consumer reporting agencies as it may apply in our providing our services to you. We generally do not collect medical information in providing our products or services, but it may be collected incidentally when providing select Identity Theft or Identity Restoration services, as applicable.
    • Protected Class Characteristics may include information about race, color, religion, creed, national origin, sex, age, disability, veteran status, and other sensitive Personal Information. We do not generally require the collection of this type of Personal Information.
    • Commercial information, including records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
    • Biometric information that may be used to establish identity, including but not limited to fingerprints, retinal scans, voice prints or facial recognition. We do not collect this type of information in providing our products and services.
    • Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement.
    • Geolocation data may be obtained using IP address, GPS (where enabled on your smart device), and/or similar technologies when accessing our website(s), mobile application(s), or other online services.
    • Audio, electronic, visual, thermal, olfactory, or similar information. We record audio calls made to our Support Center for quality purposes. We may collect Personal Information when you communicate with us electronically, such as using email. Other types of information listed above are not collected.
    • Professional or employment-related information. We do not generally collect this type of information, but it may be collected incidentally when providing select Identity Theft or Identity Restoration services, as applicable.
    • Education information. We do not generally collect this type of information, but it may be collected incidentally when providing select Identity Theft or Identity Restoration services, as applicable.
    • Inferences. Insights that we may use to build a profile about you; including profiles, preferences, and behaviors drawn from collection and analytics of any of the other categories of Personal Information.

  • Categories of Personal Information Sold or Disclosed

    Within the last 12 months, within the meaning of the California Consumer Privacy Act, we may have sold Personal Information identified in the above categories.

    Within the last 12 months, we have disclosed Personal Information as identified in the above categories for our business purposes. To learn more about the categories of third parties with whom we share such information, please see Privacy Policy.

  • How we Collect Personal Information

    We obtain Personal Information from a variety of sources, including directly provided by you, through our partners or affiliates, or from commercially or publicly available data sources. Some of the products and services we offer may include collecting information about you from credit bureaus; identify verification and fraud prevention services, social media platforms; and others consistent with the product or service. We also gather information from or about you when you use our services, including accessing our website(s), mobile application(s), and other online services, as well as marketing and analytics providers. More information can be found at Privacy Policy.

  • How we Use Personal Information

    We use the Personal Information we collect for the business purposes disclosed within this Privacy Notice. Please see Privacy Policy. Please note that the business purposes for which we may use your information include:

    • Providing services on our behalf or on behalf of another organization, including maintaining or servicing accounts, providing customer service, fulfilling transactions, verifying identity information, processing payments, and other services;
    • Detecting and protecting against security incidents, and malicious, deceptive, fraudulent or illegal activity, and prosecuting the same;
    • Debugging to identify and repair errors in our systems;
    • Conducting activity to verify, enhance, and maintain the quality or safety of services or devices which we may own, control, or provide.
    • Audits and reporting relating to particular transactions and interactions, including online interactions, you may have with us or others on our behalf;
    • Short-term, transient use including contextual customization of ads;
    • Conducting internal research to develop and demonstrate technology; and

    We may also use the information we collect for our own or our service providers’ other operational purposes, purposes for which we provide you additional notice, or for purposes compatible with the context in which the Personal Information was collected.

  • Your California Rights

    If you are a California resident, you have certain rights related to your Personal Information.

    • You have the right to request:
      • the categories of Personal Information we have collected about you;
      • the categories of sources from which the Personal Information is collected;
      • our business or commercial purpose for collecting or selling Personal Information;
      • the categories of third parties with whom we share Personal Information; and
      • the specific pieces of Personal Information we have collected about you.
    • To the extent that we sell your Personal Information or disclose such information for a business purpose, you may request that we disclose to you:
      • the categories of Personal Information that we have collected about you;
      • the categories of sources from which the personal information is collected;
      • the business or commercial purpose for collecting or selling the personal information;
      • the categories of third parties to whom the Personal Information was shared
      • the specific pieces of Personal Information we have collected about you.

    To recap the categories of Personal Information that we may collect, please refer to Section 1 (above).

    Right to Delete Personal Information
    You have the right to request that we delete Personal Information about you which we have collected from you, subject to certain exemptions.

  • Right to Opt Out/Do Not Sell My Personal Information

    If you are a California resident, you have the right to opt out of the sale of Personal Information. To exercise this opt-out right, whether you have an account or not, please submit a request privacy@sontiq.com. If you do not have an account, include your name and email address or mailing address.

  • Submitting Your Requests

    You may submit your requests, as described above, or by:

    • Completing our rights request form available here
    • Calling us toll-free at

  • Verification of Identity

    We want to ensure that the person requesting Personal Information is indeed that person, or someone authorized to exercise these rights on their behalf as permitted under CCPA. We will process Personal Information requests, once the requestor’s identity has been verified or authority authenticated.

  • No Discrimination for Exercising Rights

    We do not discriminate against consumers because they have exercised any of the rights granted by the CCPA.

© 2021 EZShield, Inc.  All rights reserved.  |  Version 5.77.0.38  |  844-428-4888   |   Privacy Policy |  EU GDPR Fair Processing Notice  |  Do Not Sell My Information

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